Failed Delivery / Delivery Dispute

In the event that the tracking for your package shows your order was delivered but you have not received it, please make every effort to check with family, neighbors and your postal carrier to determine if someone received the package on your behalf in your absence.

If the package is still missing please contact support@rnareset.com and provide us with your order number and tracking information.  We will take appropriate steps to review the order and determine a positive outcome.  

All failed delivery claims must be made within 30 days of the received shipment date.